For a free care consultation, call0434 911 424

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Novel Coronavirus (COVID-19)

Keeping Your Distance
Keeping Your Distance

We follow the strictest hygiene and safety protocols, as prescribed by the Australian Department of Health and the states in which we operate, and work closely with our preferred care providers, to ensure that anyone visiting your home is taking the necessary measures to protect you from Coronavirus.

Staying safe and virus free: Most of the time, neither you nor your care worker will need to wear personal protective equipment (PPE) however, guidance can suddenly change as is the situation in Victoria – where, effective midnight tonight, it is mandatory for all residents of metropolitan Melbourne and Mitchell Shire, to wear masks or face coverings when outside their homes.  People who do not follow this guidance can potentially be fined $200.

For those of you that are either mandated to wear or want to voluntarily wear a mask, there are both cloth and surgical masks available on the market, however masks do not have to be hospital grade and can be home made.  We have uploaded instructions for making a home made mask on this page located in our recourse tab. If you are not able to make a mask yourself, please feel free to share with a friend or loved one who may be able to help.

You can rest assured that we keep up to date with developments and recommendations, especially in relation to your wellbeing, and will communicate with you if there are any changes that will affect your care or support.

If you experience even the mildest Coronavirus symptoms, we encourage you to get tested.  For the latest information about symptoms, testing centres and health alerts, please visit: or call the national Coronavirus Hotline 1800 020 080.

Please remember to always ask the following screening questions, and only allow someone into your home if the answer is “NO”:

Have you or someone else in your home:

  • been diagnosed with coronavirus or suspected of having coronavirus?
  • had close contact with someone diagnosed with coronavirus or who is suspected to have coronavirus in the last 14 days?
  • travelled interstate, overseas or been on a cruise ship in the last 14 days?
  • been advised by a healthcare professional to undertake mandatory isolation?
  • felt unwell or had any symptoms of illness within the last 7 days?

We would also appreciate it if you could continue to be vigilant by letting us know if you (or a close family member or person that you have been in contact with) are being, or have been, tested for Coronavirus. If you receive a positive Coronavirus result and have been asked to isolate, please let us know immediately.

Help us to support you: The guidance around Coronavirus restrictions is constantly changing. To help us keep you up to date with the latest developments, please ensure that we have your email address and mobile telephone number on record.

In these unprecedented times, the safety and wellbeing of our clients, staff and care workers remains our absolute priority. As the situation with coronavirus changes swiftly, our common goal is to support you to the very best of our ability.

We are also committed to staying connected with you. This includes updates on any impact to your service delivery and regular sharing of official government advice. To do this, is vital that we have your latest contact email and telephone number on file.


19 July 2020

Instructions for making a home made face mask, for personal use, from the Victorian Department of Health and Human Services:  Instructions for making a cloth face mask


Protecting older Australians

31 March 2020

An information sheet for older Australians, their family and friends about how to protect older Australians from the spread of coronavirus (COVID-19).

Looking after your mental health during the coronavirus outbreak

30 March 2020

Being exposed to large volumes of negative information can heighten feelings of anxiety and while it is reasonable for people to be concerned about the outbreak of coronavirus, try to remember that medical, scientific and public health experts around the world are working hard to contain the virus, treat those affected and develop a vaccine as quickly as possible. Beyond Blue have developed some guidelines to help you look after your mental health and wellbeing.


Share the facts, not the virus.

30 March 2020

Ambulance Victoria’s definitive guide to social distancing. Know it. Do it. Expect it from each other.

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